{"id":2022,"date":"2023-06-28T17:41:23","date_gmt":"2023-06-28T22:41:23","guid":{"rendered":"https:\/\/felipan.com\/?page_id=2022"},"modified":"2026-09-25T23:56:39","modified_gmt":"2026-09-26T04:56:39","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/felipan.com\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>.fq{--rojo:var(--global-palette1,#e30613);--tinta:var(--global-palette3,#000);--texto:var(--global-palette4,#4f4f4f);--arena:var(--global-palette7,#ebe8e5);--gris:var(--global-palette8,#f5f5f5);font-family:Raleway,sans-serif;color:var(--texto);font-size:16px;line-height:1.65;max-width:760px;margin:0 auto;padding:24px 16px 64px}.fq *{box-sizing:border-box}.fq p{margin:0 0 .8em}.fq ul{margin:0!important;padding:0!important;list-style:none}.fq-kicker{display:flex;justify-content:center;align-items:center;gap:.5em;font-size:13px;font-weight:700;letter-spacing:.18em;text-transform:uppercase;color:var(--rojo);margin:0 0 12px!important}.fq-kicker::before{content:\"\\2731\";font-size:1.1em;letter-spacing:0}.fq h2{font-family:inherit;text-align:center;font-size:clamp(32px,6vw,48px);line-height:1.1;font-weight:800;color:var(--tinta);margin:0 0 12px}.fq-lead{text-align:center;font-size:18px;color:var(--tinta);margin:0 0 24px!important}.fq ul.fq-nav{display:flex;flex-wrap:wrap;justify-content:center;gap:8px;margin:0 0 40px!important}.fq-nav a{display:block;border:1px solid var(--arena);border-radius:999px;padding:6px 14px;font-size:14px;font-weight:700;color:var(--tinta)!important;text-decoration:none!important}.fq-nav a:hover{border-color:var(--rojo);color:var(--rojo)!important}.fq-sec{margin:0 0 40px;scroll-margin-top:120px}.fq-sec>h3{font-family:inherit;font-size:13px;font-weight:700;letter-spacing:.18em;text-transform:uppercase;color:var(--rojo);margin:0 0 8px;padding-bottom:10px;border-bottom:1px solid var(--arena)}.fq-q{padding:18px 0;border-bottom:1px solid var(--arena)}.fq-q h4{font-family:inherit;font-size:18px;font-weight:800;color:var(--tinta);margin:0 0 6px;line-height:1.35}.fq-q p:last-child{margin-bottom:0}.fq-q a{color:var(--rojo)!important;font-weight:700}.fq ul.fq-tags{display:flex;flex-wrap:wrap;gap:6px;margin:6px 0 10px!important}.fq-tags li{background:var(--gris);border-radius:999px;padding:3px 12px;font-size:14px;color:var(--tinta)}.fq-lbl{font-size:14px;font-weight:700;color:var(--tinta);margin:10px 0 0!important}.fq-hor{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:10px;margin:8px 0 10px}.fq-hor div{background:var(--gris);border-radius:8px;padding:12px 14px;font-size:14px;line-height:1.5}.fq-hor b{display:block;color:var(--tinta);font-size:15px;margin-bottom:2px}.fq-nota{font-size:14px;background:var(--gris);border-radius:6px;padding:10px 14px;color:var(--tinta)}.fq-cta{margin-top:8px;text-align:center;background:var(--gris);border-radius:8px;padding:28px 20px}.fq-cta b{display:block;font-size:20px;color:var(--tinta);margin-bottom:4px}.fq-btn{display:inline-block;margin-top:14px;background:var(--rojo);color:#fff!important;font-weight:800;padding:11px 24px;border-radius:999px;text-decoration:none!important}.fq-btn:hover{background:var(--tinta)}<\/style>\n<div class=\"fq\">\n<p class=\"fq-kicker\">FAQ<\/p>\n<h2>Questions?<\/h2>\n<p class=\"fq-lead\">Here are the answers to what people ask us most.<\/p>\n<ul class=\"fq-nav\">\n<li><a href=\"#visita\">Visit us<\/a><\/li>\n<li><a href=\"#productos\">Our products<\/a><\/li>\n<li><a href=\"#experiencias\">Workshops and experiences<\/a><\/li>\n<li><a href=\"#pedidos\">Orders and payments<\/a><\/li>\n<li><a href=\"#empresas\">Companies and partners<\/a><\/li>\n<\/ul>\n<section class=\"fq-sec\" id=\"visita\">\n<h3>Visit us<\/h3>\n<div class=\"fq-q\">\n<h4>Are you open to the public, or is it order-only?<\/h4>\n<p>We have two locations open to the public: <b>Marly<\/b> (Calle 51 # 9-73) and <b>Prado<\/b> (Carrera 54 # 128-07). Drop by and take home whatever is available.<\/p>\n<p>If you\u2019re looking for a specific product, it\u2019s best to order ahead. To check availability, message us on <a href=\"https:\/\/wa.me\/573192179525\" target=\"_blank\" rel=\"noopener\">WhatsApp at 319 217 9525<\/a>.<\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>What are your opening hours?<\/h4>\n<div class=\"fq-hor\">\n<div><b>Marly bakery<\/b>Mon\u2013Fri 8:00 a.m. \u2013 7:00 p.m.<br \/>\nSat 8:00 a.m. \u2013 5:00 p.m.<br \/>\nSun takeaway only<\/div>\n<div><b>Prado bakery<\/b>Mon\u2013Fri 6:00 a.m. \u2013 7:00 p.m.<br \/>\nSat 9:00 a.m. \u2013 5:00 p.m.<\/div>\n<div><b>Marly restaurant<\/b>Mon\u2013Fri 9:00 a.m. \u2013 6:30 p.m.<br \/>\nSat 9:00 a.m. \u2013 4:30 p.m.<br \/>\nSun by advance reservation<\/div>\n<\/div>\n<p><a href=\"\/en\/visitanos\/\">See locations \u2192<\/a><\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>Can I eat in?<\/h4>\n<p>Of course! Upstairs at Marly we have a room where you can try our products with hot or cold drinks. Take a look at the <a href=\"\/en\/cartarestaurante\/\">restaurant menu<\/a>.<\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>Are you pet-friendly?<\/h4>\n<p>At Felipan we love animals and we\u2019re always happy when they visit, but we don\u2019t yet have the right space to welcome pets.<\/p>\n<\/div>\n<\/section>\n<section class=\"fq-sec\" id=\"productos\">\n<h3>Our products<\/h3>\n<div class=\"fq-q\">\n<h4>What is sourdough?<\/h4>\n<p>It\u2019s a living culture of flour and water where natural yeasts and bacteria live together. We feed it every day, and it ferments the dough slowly, giving the bread more flavor, a crisp crust and a moist crumb.<\/p>\n<p>At Felipan we\u2019ve been feeding our own starter since 2015. If you want to bake at home, we also sell sourdough starter.<\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>What kinds of bread do you make?<\/h4>\n<p>Handmade breads to enjoy on their own or with a meal: from breads with no sugar or fat to breads that feel like dessert. Every one uses our sourdough starter. We also make cakes, cookies, pastries and envueltos. <a href=\"\/en\/cartapanaderia\/\">See the bakery menu \u2192<\/a><\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>What ingredients do you use?<\/h4>\n<ul class=\"fq-tags\">\n<li>Our own sourdough starter<\/li>\n<li>We sweeten with panela<\/li>\n<li>No artificial flavorings, colorings or preservatives<\/li>\n<\/ul>\n<p>Our laminated pastries are made with butter.<\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>Do you have vegan or vegetarian options?<\/h4>\n<p><b>Everything at Felipan is vegetarian:<\/b> we don\u2019t use eggs or any kind of meat in our recipes. We do use dairy and dairy products.<\/p>\n<p class=\"fq-lbl\">Vegan products<\/p>\n<ul class=\"fq-tags\">\n<li>Sourdough breads<\/li>\n<li>Whole wheat bread<\/li>\n<li>Multigrain bread<\/li>\n<li>Paprika bread<\/li>\n<li>Vegan envueltos<\/li>\n<li>Chocolate cakes<\/li>\n<li>Carrot, cardamom and chocolate<\/li>\n<li>Mint and chocolate<\/li>\n<li>Agraz berry<\/li>\n<li>Agraz berry and chocolate<\/li>\n<li>Corn brownies<\/li>\n<li>Mint and cardamom envueltos<\/li>\n<li>Cinnamon rings<\/li>\n<li>Mini brownies<\/li>\n<\/ul>\n<\/div>\n<div class=\"fq-q\">\n<h4>Do you have gluten-free options?<\/h4>\n<p>These products contain no wheat flour:<\/p>\n<ul class=\"fq-tags\">\n<li>Achiras (cassava starch biscuits)<\/li>\n<li>Envueltos and corn products<\/li>\n<li>Truffles<\/li>\n<li>Jams<\/li>\n<li>Hot sauces<\/li>\n<li>Sauces<\/li>\n<\/ul>\n<p class=\"fq-nota\">They\u2019re made in a space where wheat is also handled, so we can\u2019t guarantee they\u2019re completely gluten-free.<\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>Do you have sugar-free products?<\/h4>\n<p>Yes:<\/p>\n<ul class=\"fq-tags\">\n<li>Sourdough breads<\/li>\n<li>Sugar-free whole wheat bread<\/li>\n<li>Sugar-free envueltos<\/li>\n<\/ul>\n<\/div>\n<div class=\"fq-q\">\n<h4>How long do the products keep?<\/h4>\n<p>We don\u2019t use preservatives, so they\u2019re best enjoyed soon. To make them last longer, keep them in the fridge as soon as you get home.<\/p>\n<ul class=\"fq-tags\">\n<li>Sourdough and whole wheat breads: about 5 days out of the fridge<\/li>\n<li>Chocolate breads: about 7 days<\/li>\n<li>Cakes: 3 days<\/li>\n<li>Cookies: 1 month<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"fq-sec\" id=\"experiencias\">\n<h3>Workshops and experiences<\/h3>\n<div class=\"fq-q\">\n<h4>Do you offer classes or workshops?<\/h4>\n<p>Yes. We run custom baking workshops for one or two people, in person or online. There are sourdough workshops and cake and cookie workshops. <a href=\"\/en\/talleres\/\">See workshops \u2192<\/a><\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>Do you host special dinners?<\/h4>\n<p>Yes. We put together special gatherings at Marly: a get-together with friends, an afternoon onces or a romantic dinner. Message us on <a href=\"https:\/\/wa.me\/573192179525\" target=\"_blank\" rel=\"noopener\">WhatsApp at 319 217 9525<\/a>, tell us what you have in mind and we\u2019ll plan it with you.<\/p>\n<p>We also offer <b>group experiences<\/b>for 4 or more people: pizza, bread and pasta tastings, and a Cali-style menu. Book one day in advance. <a href=\"\/en\/experiencias\/\">See experiences \u2192<\/a><\/p>\n<\/div>\n<\/section>\n<section class=\"fq-sec\" id=\"pedidos\">\n<h3>Orders and payments<\/h3>\n<div class=\"fq-q\">\n<h4>Can I order online?<\/h4>\n<p>Yes. You can order in the <a href=\"\/en\/pedidos-2\/\">Orders<\/a> section and pick up at Marly or Prado, or get it delivered. We dispatch every day and ship throughout Colombia. <a href=\"\/en\/envios\/\">How shipping works \u2192<\/a><\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>Do you ship outside Bogot\u00e1?<\/h4>\n<p>Yes, we ship throughout Colombia. Message us on <a href=\"https:\/\/wa.me\/573192179525\" target=\"_blank\" rel=\"noopener\">WhatsApp at 319 217 9525<\/a> to arrange shipping to your city. Keep in mind our products are fragile and perishable: we\u2019ll recommend the ones that travel best. <a href=\"\/en\/envios\/\">More about shipping \u2192<\/a><\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>What payment methods do you accept?<\/h4>\n<p>Credit and debit cards, at our shops as well as for online and WhatsApp orders.<\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>Can I order for a special date?<\/h4>\n<p>Yes. Schedule your order for the day you need it, here on the site or on <a href=\"https:\/\/wa.me\/573192179525\" target=\"_blank\" rel=\"noopener\">WhatsApp at 319 217 9525<\/a>. Cakes must be ordered 24 hours in advance.<\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>Do you have gifts or boxes?<\/h4>\n<p>Yes. We have boxes in different sizes so products arrive safely and look great, the <b>Colombia Selection<\/b> for corporate gifts, and gift cards. Find them in <a href=\"\/en\/pedidos-2\/\">Orders<\/a>.<\/p>\n<\/div>\n<\/section>\n<section class=\"fq-sec\" id=\"empresas\">\n<h3>Companies and partners<\/h3>\n<div class=\"fq-q\">\n<h4>Do you do catering?<\/h4>\n<p>We don\u2019t offer catering, but we do prepare products for company and event snacks. Message us and we\u2019ll tell you the options.<\/p>\n<\/div>\n<div class=\"fq-q\">\n<h4>Could you make private-label products for my brand?<\/h4>\n<p>We develop custom products for companies and brands. Tell us about your project on <a href=\"https:\/\/wa.me\/573192179525\" target=\"_blank\" rel=\"noopener\">WhatsApp at 319 217 9525<\/a> or at <a href=\"mailto:info@felipan.com\">info@felipan.com<\/a> and we\u2019ll look at it with you.<\/p>\n<p>If you\u2019d like to distribute Felipan or grow with us, see the <a href=\"\/en\/aliados\/\">ways to partner with us \u2192<\/a><\/p>\n<\/div>\n<\/section>\n<div class=\"fq-cta\"><b>Didn\u2019t find your answer?<\/b>Message us and we\u2019ll be happy to help. You can also write to <a href=\"mailto:info@felipan.com\" style=\"color:var(--rojo);font-weight:700\">info@felipan.com<\/a>.<br \/>\n<a class=\"fq-btn\" href=\"https:\/\/wa.me\/573192179525\" target=\"_blank\" rel=\"noopener\">Message us on WhatsApp<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Resolvemos tus dudas sobre Felipan: masa madre, ingredientes, horarios, pedidos, env\u00edos, talleres, experiencias y pedidos para empresas.<\/p>","protected":false},"author":1,"featured_media":8034,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kadence_starter_templates_imported_post":true,"footnotes":""},"class_list":["post-2022","page","type-page","status-publish","has-post-thumbnail","hentry"],"taxonomy_info":[],"featured_image_src_large":["https:\/\/felipan.com\/wp-content\/uploads\/2026\/09\/1790390826472-1024x683.jpg",1024,683,true],"author_info":{"display_name":"FELIPAN","author_link":"https:\/\/felipan.com\/en\/author\/felipan\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/felipan.com\/en\/wp-json\/wp\/v2\/pages\/2022","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/felipan.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/felipan.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/felipan.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/felipan.com\/en\/wp-json\/wp\/v2\/comments?post=2022"}],"version-history":[{"count":17,"href":"https:\/\/felipan.com\/en\/wp-json\/wp\/v2\/pages\/2022\/revisions"}],"predecessor-version":[{"id":8096,"href":"https:\/\/felipan.com\/en\/wp-json\/wp\/v2\/pages\/2022\/revisions\/8096"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/felipan.com\/en\/wp-json\/wp\/v2\/media\/8034"}],"wp:attachment":[{"href":"https:\/\/felipan.com\/en\/wp-json\/wp\/v2\/media?parent=2022"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}